{"id":272,"date":"2026-03-30T08:39:27","date_gmt":"2026-03-30T08:39:27","guid":{"rendered":"https:\/\/flearners.com\/?page_id=272"},"modified":"2026-07-09T14:43:28","modified_gmt":"2026-07-09T14:43:28","slug":"cgv","status":"publish","type":"page","link":"https:\/\/flearners.com\/en\/cgv\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales de vente"},"content":{"rendered":"
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Conditions g\u00e9n\u00e9rales de vente (CGV)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. Pr\u00e9sentation<\/strong><\/p>

Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente r\u00e9gissent les prestations propos\u00e9es par Juliette Math\u00e9 EI, micro-entrepreneure, exer\u00e7ant sous le nom commercial F<\/strong><\/span>Learners<\/strong><\/span>.<\/p>

SIRET : 10449757300014
Contact : contact@flearners.com<\/p>

F<\/strong><\/span>Learners<\/strong><\/span> propose des cours de fran\u00e7ais langue \u00e9trang\u00e8re (FLE) en ligne, dans une approche bienveillante, progressive et centr\u00e9e sur les besoins de chaque apprenant.<\/p>

—<\/p>

2. Prestations<\/strong><\/p>

Les services propos\u00e9s comprennent :
– des cours individuels personnalis\u00e9s,
– des forfaits de plusieurs s\u00e9ances,
– des cours de conversation en petit groupe.
– des ateliers linguistiques, culturels ou cr\u00e9atifs.<\/p>

Les cours se d\u00e9roulent \u00e0 distance, via un outil de visioconf\u00e9rence.<\/p>

—<\/p>

3. Prise de contact et r\u00e9servation<\/strong><\/p>

Toute demande peut se faire via le site internet, un formulaire ou un premier \u00e9change (appel ou visio).<\/p>

Un \u00e9change pr\u00e9alable peut \u00eatre propos\u00e9 afin de mieux comprendre les besoins, le niveau et les objectifs de l\u2019apprenant.<\/p>

Une proposition adapt\u00e9e peut \u00eatre formul\u00e9e si n\u00e9cessaire.<\/p>

La r\u00e9servation est confirm\u00e9e apr\u00e8s validation de la proposition et r\u00e9ception du paiement.<\/p>

—<\/p>

4. Contenu des prestations<\/strong><\/p>

Les cours propos\u00e9s par F<\/strong><\/span>Learners<\/strong><\/span> reposent sur un accompagnement adapt\u00e9 au niveau et aux objectifs de l\u2019apprenant.<\/p>

Selon le format choisi (cours individuel ou cours de conversation en groupe), les prestations peuvent comprendre :
– des supports p\u00e9dagogiques (documents, activit\u00e9s, ressources),
– des activit\u00e9s \u00e0 r\u00e9aliser en autonomie lorsque cela est pertinent,
– des retours et corrections selon le format de cours,
– un suivi p\u00e9dagogique visant \u00e0 favoriser une progression r\u00e9guli\u00e8re.<\/p>

Le contenu et le niveau d\u2019accompagnement varient en fonction du type de cours choisi et sont pr\u00e9cis\u00e9s en amont.<\/p>

Les s\u00e9ances d\u2019essai et les cours ponctuels peuvent ne pas inclure de suivi ou de supports sp\u00e9cifiques.<\/p>

—<\/p>

5. Option p\u00e9dagogique compl\u00e9mentaire<\/strong><\/p>

Dans certains cas, un accompagnement renforc\u00e9 peut \u00eatre propos\u00e9, notamment sous forme de classe invers\u00e9e.<\/p>

Ce format inclut un travail en autonomie en amont des s\u00e9ances (\u00e9coute, lecture, exercices), ainsi qu\u2019un suivi p\u00e9dagogique plus approfondi.<\/p>

La mise en place de ce format se fait uniquement sur proposition et avec l\u2019accord de l\u2019apprenant.<\/p>

En raison du travail suppl\u00e9mentaire qu\u2019il implique (pr\u00e9paration, suivi, corrections), ce type d\u2019accompagnement peut faire l\u2019objet d\u2019une tarification sp\u00e9cifique, pr\u00e9cis\u00e9e en amont.<\/p>

—<\/p>

6. Tarifs<\/strong><\/p>

Les tarifs sont indiqu\u00e9s en euros (\u20ac) et sont pr\u00e9cis\u00e9s sur le site ou lors de la proposition.<\/p>

Ils peuvent \u00e9voluer \u00e0 tout moment, sans effet sur les prestations d\u00e9j\u00e0 r\u00e9serv\u00e9es ou pay\u00e9es.<\/p>

—<\/p>

7. Modalit\u00e9s de paiement<\/strong><\/p>

Le paiement est demand\u00e9 avant la r\u00e9alisation des cours.<\/p>

Il peut \u00eatre effectu\u00e9 par virement bancaire ou tout autre moyen propos\u00e9.<\/p>

La r\u00e9servation d\u2019un cr\u00e9neau est effective \u00e0 r\u00e9ception du paiement.<\/p>

Une facture est fournie au client conform\u00e9ment aux obligations l\u00e9gales.<\/p>

Conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur, le client dispose d\u2019un d\u00e9lai de 14 jours pour exercer son droit de r\u00e9tractation \u00e0 compter de la conclusion du contrat.<\/p>

Si le client souhaite d\u00e9buter la prestation avant la fin du d\u00e9lai l\u00e9gal de r\u00e9tractation de 14 jours, il devra en faire la demande expresse. Les s\u00e9ances d\u00e9j\u00e0 r\u00e9alis\u00e9es ne pourront pas faire l\u2019objet d\u2019un remboursement.<\/p>

—<\/p>

8. Annulation et report<\/strong><\/p>

Les cours peuvent \u00eatre annul\u00e9s ou report\u00e9s jusqu\u2019\u00e0 24 heures avant l\u2019heure pr\u00e9vue du cours.
Ce d\u00e9lai est calcul\u00e9 hors week-end et jours f\u00e9ri\u00e9s.<\/p>

Dans ce cas, un nouveau cr\u00e9neau sera propos\u00e9.<\/p>

Toute annulation tardive ou absence entra\u00eene la perte de la s\u00e9ance.<\/p>

En cas d\u2019emp\u00eachement exceptionnel, une solution pourra \u00eatre envisag\u00e9e avec bienveillance.<\/p>

En raison de leur fonctionnement collectif, les cours en groupe ne peuvent pas \u00eatre report\u00e9s individuellement en cas d\u2019absence d\u2019un participant.<\/p>

En cas d\u2019annulation de la part de F<\/strong><\/span>Learners<\/strong><\/span>, un report sera propos\u00e9.<\/p>

F<\/strong><\/span>Learners<\/strong><\/span> ne pourra \u00eatre tenue responsable d\u2019un retard ou d\u2019une impossibilit\u00e9 d\u2019assurer une prestation en cas d\u2019\u00e9v\u00e9nement ind\u00e9pendant de sa volont\u00e9 (probl\u00e8me technique majeur, maladie, \u00e9v\u00e9nement exceptionnel\u2026).<\/p>

—<\/p>

9. Forfaits<\/strong><\/p>

Les forfaits permettent de s\u2019inscrire dans une progression r\u00e9guli\u00e8re.<\/p>

Ils sont valables sur une dur\u00e9e d\u00e9finie lors de la r\u00e9servation.<\/p>

Les s\u00e9ances non utilis\u00e9es dans ce d\u00e9lai ne pourront pas \u00eatre rembours\u00e9es, sauf cas de force majeure ou situation exceptionnelle laiss\u00e9e \u00e0 l\u2019appr\u00e9ciation de F<\/strong><\/span>Learners<\/strong><\/span>.<\/p>

—<\/p>

10. D\u00e9roulement des cours<\/strong><\/p>

Les apprenants s\u2019engagent \u00e0 \u00eatre pr\u00e9sents \u00e0 l\u2019heure pr\u00e9vue et \u00e0 disposer d\u2019un mat\u00e9riel adapt\u00e9 (connexion internet, micro, etc.).<\/p>

F<\/strong><\/span>Learners<\/strong><\/span> met tout en \u0153uvre pour offrir un cadre d\u2019apprentissage structur\u00e9, agr\u00e9able et progressif.<\/p>

F<\/strong><\/span>Learners<\/strong><\/span> ne peut \u00eatre tenue responsable des probl\u00e8mes techniques li\u00e9s au mat\u00e9riel ou \u00e0 la connexion de l\u2019apprenant.<\/p>

—<\/p>

11. Outils et plateformes<\/strong><\/p>

Certains outils ou plateformes externes peuvent \u00eatre utilis\u00e9s dans le cadre des cours.<\/p>

L\u2019apprenant est responsable de la cr\u00e9ation et de l\u2019utilisation de ses comptes sur ces plateformes.<\/p>

—<\/p>

12. Propri\u00e9t\u00e9 intellectuelle<\/b><\/p>

Les supports p\u00e9dagogiques, documents, activit\u00e9s et ressources cr\u00e9\u00e9s par FLEarners restent la propri\u00e9t\u00e9 de FLEarners.<\/p>

Ils sont fournis uniquement dans le cadre de l\u2019apprentissage personnel de l\u2019apprenant et ne peuvent \u00eatre copi\u00e9s, diffus\u00e9s, revendus ou partag\u00e9s sans autorisation pr\u00e9alable.<\/p>

—<\/p>

13. Enregistrement des s\u00e9ances<\/strong><\/p>

Certaines s\u00e9ances peuvent \u00eatre enregistr\u00e9es \u00e0 des fins p\u00e9dagogiques.<\/p>

Aucun enregistrement ne sera r\u00e9alis\u00e9 sans l\u2019accord pr\u00e9alable des participants.<\/p>

Les enregistrements, le cas \u00e9ch\u00e9ant, sont destin\u00e9s \u00e0 un usage strictement personnel et p\u00e9dagogique.<\/p>

—<\/p>

14. Engagement et responsabilit\u00e9<\/strong><\/p>

F<\/strong><\/span>Learners<\/strong><\/span> s\u2019engage \u00e0 accompagner chaque apprenant avec s\u00e9rieux, bienveillance et professionnalisme.<\/p>

Les progr\u00e8s d\u00e9pendent \u00e9galement de l\u2019implication, de la r\u00e9gularit\u00e9 et du travail personnel de l\u2019apprenant.<\/p>

—<\/p>

15. Cadre et respect des conditions<\/strong><\/p>

F<\/strong><\/span>Learners<\/strong><\/span> se r\u00e9serve le droit de refuser ou d\u2019interrompre une prestation en cas de comportement inappropri\u00e9, de non-respect du cadre des cours ou des pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente.<\/p>

—<\/p>

16. Donn\u00e9es personnelles<\/strong><\/p>

Les donn\u00e9es personnelles sont trait\u00e9es conform\u00e9ment \u00e0 la politique de confidentialit\u00e9 disponible sur le site.<\/p>

—<\/p>

17. Litiges<\/strong><\/p>

En cas de difficult\u00e9, une solution amiable sera toujours privil\u00e9gi\u00e9e.<\/p>

\u00c0 d\u00e9faut, les tribunaux comp\u00e9tents seront ceux du lieu de domiciliation de l\u2019entreprise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Conditions g\u00e9n\u00e9rales de vente (CGV) 1. Pr\u00e9sentation Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente r\u00e9gissent les prestations propos\u00e9es par Juliette Math\u00e9 EI, micro-entrepreneure, exer\u00e7ant sous le nom commercial FLEarners. SIRET : 10449757300014Contact : contact@flearners.com FLEarners propose des cours de fran\u00e7ais langue \u00e9trang\u00e8re (FLE) en ligne, dans une approche bienveillante, progressive et centr\u00e9e sur les besoins de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-272","page","type-page","status-publish","hentry","entry"],"yoast_head":"\nConditions 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