{
    "id": 272,
    "date": "2026-03-30T08:39:27",
    "date_gmt": "2026-03-30T08:39:27",
    "guid": {
        "rendered": "https:\/\/flearners.com\/?page_id=272"
    },
    "modified": "2026-09-09T20:42:38",
    "modified_gmt": "2026-09-09T20:42:38",
    "slug": "cgv",
    "status": "publish",
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    "link": "https:\/\/flearners.com\/fr_fr\/cgv\/",
    "title": {
        "rendered": "Conditions g\u00e9n\u00e9rales de vente"
    },
    "content": {
        "rendered": "<div data-elementor-type=\"wp-page\" data-elementor-id=\"272\" class=\"elementor elementor-272\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f08300 e-flex e-con-boxed e-con e-parent\" data-id=\"7f08300\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1328553 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"1328553\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"20088147\" aria-label=\"#!trpst#trp-gettext data-trpgettextoriginal=2005#!trpen#Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.#!trpst#\/trp-gettext#!trpen#\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-200881471\" data-tab-title-id=\"e-n-tab-title-200881471\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-200881471\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\t\ud83c\uddeb\ud83c\uddf7 VERSION FRAN\u00c7AISE\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-200881472\" data-tab-title-id=\"e-n-tab-title-200881472\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-200881472\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\t\ud83c\uddec\ud83c\udde7 ENGLISH VERSION\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-200881471\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-200881471\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-21b32f4 e-con-full e-flex e-con e-child\" data-id=\"21b32f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-361a09d e-flex e-con-boxed e-con e-child\" data-id=\"361a09d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9689aa elementor-widget elementor-widget-text-editor\" data-id=\"e9689aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 dir=\"ltr\">Conditions g\u00e9n\u00e9rales de vente FLEarners<\/h1><p dir=\"ltr\"><strong>Derni\u00e8re mise \u00e0 jour : [09\/09\/2026]<\/strong><\/p><hr \/><hr \/><h1 dir=\"ltr\">\ud83c\uddeb\ud83c\uddf7 VERSION FRAN\u00c7AISE<\/h1><h2 dir=\"ltr\">1. Pr\u00e9sentation et identification<\/h2><p dir=\"ltr\">Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente r\u00e9gissent les prestations propos\u00e9es par :<\/p><p dir=\"ltr\">Juliette Math\u00e9 EI, micro-entrepreneure, exer\u00e7ant sous le nom commercial FLEarners SIRET : 10449757300014 Adresse : 21 rue haute 57970 Oudrenne<br \/>Contact : <a href=\"mailto:contact@flearners.com\">contact@flearners.com<\/a> Site internet : flearners.com<\/p><p dir=\"ltr\">FLEarners propose des cours de fran\u00e7ais langue \u00e9trang\u00e8re (FLE), dans une approche bienveillante, progressive et centr\u00e9e sur les besoins de chaque apprenant.<\/p><h2 dir=\"ltr\">2. Champ d&rsquo;application et acceptation<\/h2><p dir=\"ltr\">Les pr\u00e9sentes conditions s&rsquo;appliquent \u00e0 l&rsquo;ensemble des prestations propos\u00e9es par FLEarners, quel que soit le canal de r\u00e9servation ou de paiement utilis\u00e9.<\/p><p dir=\"ltr\">Toute r\u00e9servation implique l&rsquo;acceptation pleine et enti\u00e8re des pr\u00e9sentes conditions, accept\u00e9e par le client au moment de la commande.<\/p><p dir=\"ltr\">FLEarners se r\u00e9serve le droit de modifier les pr\u00e9sentes conditions \u00e0 tout moment. Les conditions applicables sont celles en vigueur \u00e0 la date de la commande.<\/p><h2 dir=\"ltr\">3. Prestations propos\u00e9es<\/h2><p dir=\"ltr\">Les services propos\u00e9s comprennent :<\/p><ul dir=\"ltr\"><li>des cours individuels personnalis\u00e9s,<\/li><li>des forfaits de plusieurs s\u00e9ances,<\/li><li>des cours de conversation en petit groupe,<\/li><li>des cycles th\u00e9matiques organis\u00e9s par blocs de plusieurs s\u00e9ances,<\/li><li>des ateliers linguistiques, culturels ou cr\u00e9atifs,<\/li><li>des formats mixtes associant \u00e9changes \u00e9crits ou audio et s\u00e9ances en visioconf\u00e9rence.<\/li><\/ul><p dir=\"ltr\">Les prestations se d\u00e9roulent \u00e0 distance, via un outil de visioconf\u00e9rence. Certains ateliers peuvent \u00e9galement \u00eatre propos\u00e9s en pr\u00e9sentiel ; le lieu et les modalit\u00e9s sont alors pr\u00e9cis\u00e9s lors de la r\u00e9servation.<\/p><h2 dir=\"ltr\">4. Prise de contact et r\u00e9servation<\/h2><p dir=\"ltr\">Toute demande peut se faire via le site internet, un formulaire ou un premier \u00e9change (appel ou visioconf\u00e9rence).<\/p><p dir=\"ltr\">Un \u00e9change pr\u00e9alable peut \u00eatre propos\u00e9 afin de mieux comprendre les besoins, le niveau et les objectifs de l&rsquo;apprenant. Une proposition adapt\u00e9e peut \u00eatre formul\u00e9e si n\u00e9cessaire.<\/p><p dir=\"ltr\">La r\u00e9servation est confirm\u00e9e apr\u00e8s validation de la proposition et r\u00e9ception du paiement.<\/p><h2 dir=\"ltr\">5. Contenu des prestations<\/h2><p dir=\"ltr\">Les cours propos\u00e9s par FLEarners reposent sur un accompagnement adapt\u00e9 au niveau et aux objectifs de l&rsquo;apprenant.<\/p><p dir=\"ltr\">Selon le format choisi, les prestations peuvent comprendre :<\/p><ul dir=\"ltr\"><li>des supports p\u00e9dagogiques (documents, activit\u00e9s, ressources),<\/li><li>des activit\u00e9s \u00e0 r\u00e9aliser en autonomie lorsque cela est pertinent,<\/li><li>des retours et corrections selon le format de cours,<\/li><li>un suivi p\u00e9dagogique visant \u00e0 favoriser une progression r\u00e9guli\u00e8re.<\/li><\/ul><p dir=\"ltr\">Le contenu et le niveau d&rsquo;accompagnement varient en fonction du type de cours choisi et sont pr\u00e9cis\u00e9s en amont.<\/p><p dir=\"ltr\">Les s\u00e9ances d&rsquo;essai et les cours ponctuels peuvent ne pas inclure de suivi ou de supports sp\u00e9cifiques.<\/p><h2 dir=\"ltr\">6. Option p\u00e9dagogique compl\u00e9mentaire<\/h2><p dir=\"ltr\">Dans certains cas, un accompagnement renforc\u00e9 peut \u00eatre propos\u00e9, notamment sous forme de classe invers\u00e9e.<\/p><p dir=\"ltr\">Ce format inclut un travail en autonomie en amont des s\u00e9ances (\u00e9coute, lecture, exercices), ainsi qu&rsquo;un suivi p\u00e9dagogique plus approfondi.<\/p><p dir=\"ltr\">La mise en place de ce format se fait uniquement sur proposition et avec l&rsquo;accord de l&rsquo;apprenant.<\/p><p dir=\"ltr\">En raison du travail suppl\u00e9mentaire qu&rsquo;il implique (pr\u00e9paration, suivi, corrections), ce type d&rsquo;accompagnement peut faire l&rsquo;objet d&rsquo;une tarification sp\u00e9cifique, pr\u00e9cis\u00e9e en amont.<\/p><h2 dir=\"ltr\">7. Tarifs<\/h2><p dir=\"ltr\">Les tarifs sont indiqu\u00e9s en euros (\u20ac) et sont pr\u00e9cis\u00e9s sur le site ou lors de la proposition.<\/p><p dir=\"ltr\">TVA non applicable, article 293 B du Code g\u00e9n\u00e9ral des imp\u00f4ts.<\/p><p dir=\"ltr\">Les tarifs peuvent \u00e9voluer \u00e0 tout moment, sans effet sur les prestations d\u00e9j\u00e0 r\u00e9serv\u00e9es ou pay\u00e9es.<\/p><h2 dir=\"ltr\">8. Modalit\u00e9s de paiement<\/h2><p dir=\"ltr\">Le paiement est demand\u00e9 avant la r\u00e9alisation des prestations.<\/p><p dir=\"ltr\">Il peut \u00eatre effectu\u00e9 par carte bancaire via un prestataire de paiement s\u00e9curis\u00e9, par virement bancaire, ou par tout autre moyen propos\u00e9 lors de la r\u00e9servation. Les donn\u00e9es bancaires du client ne sont jamais conserv\u00e9es par FLEarners.<\/p><p dir=\"ltr\">La r\u00e9servation d&rsquo;un cr\u00e9neau est effective \u00e0 r\u00e9ception du paiement.<\/p><p dir=\"ltr\">Une facture est fournie au client conform\u00e9ment aux obligations l\u00e9gales.<\/p><h2 dir=\"ltr\">9. Droit de r\u00e9tractation<\/h2><p dir=\"ltr\">Conform\u00e9ment aux articles L221-18 et suivants du code de la consommation, le client consommateur dispose d&rsquo;un d\u00e9lai de quatorze (14) jours \u00e0 compter de la conclusion du contrat pour exercer son droit de r\u00e9tractation, sans avoir \u00e0 motiver sa d\u00e9cision ni \u00e0 supporter de p\u00e9nalit\u00e9.<\/p><p dir=\"ltr\"><strong>Comment exercer ce droit.<\/strong> Le client notifie sa d\u00e9cision au moyen d&rsquo;une d\u00e9claration d\u00e9nu\u00e9e d&rsquo;ambigu\u00eft\u00e9, par email \u00e0 <a href=\"mailto:contact@flearners.com\">contact@flearners.com<\/a>, ou en utilisant le formulaire type de r\u00e9tractation figurant en annexe des pr\u00e9sentes conditions. Le remboursement intervient au plus tard quatorze (14) jours \u00e0 compter de la r\u00e9ception de la demande, par le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la commande, sauf accord contraire du client.<\/p><p dir=\"ltr\"><strong>Ex\u00e9cution avant la fin du d\u00e9lai de r\u00e9tractation.<\/strong> Si le client souhaite que la prestation d\u00e9bute avant l&rsquo;expiration du d\u00e9lai de quatorze (14) jours, il doit en faire la demande expresse et reconna\u00eetre express\u00e9ment qu&rsquo;il perdra son droit de r\u00e9tractation une fois la prestation pleinement ex\u00e9cut\u00e9e. Cette demande et cette reconnaissance sont recueillies au moment de la commande.<\/p><p dir=\"ltr\"><strong>R\u00e9tractation en cours d&rsquo;ex\u00e9cution.<\/strong> Lorsque le client se r\u00e9tracte apr\u00e8s avoir demand\u00e9 l&rsquo;ex\u00e9cution anticip\u00e9e, il reste redevable du montant correspondant aux s\u00e9ances d\u00e9j\u00e0 r\u00e9alis\u00e9es \u00e0 la date de sa r\u00e9tractation, calcul\u00e9 au prorata du prix total convenu. Le solde correspondant aux s\u00e9ances non encore r\u00e9alis\u00e9es lui est rembours\u00e9 dans le d\u00e9lai de quatorze (14) jours mentionn\u00e9 ci-dessus.<\/p><p dir=\"ltr\"><strong>Prestations pleinement ex\u00e9cut\u00e9es.<\/strong> Conform\u00e9ment \u00e0 l&rsquo;article L221-28 1\u00b0 du code de la consommation, le droit de r\u00e9tractation ne peut plus \u00eatre exerc\u00e9 pour les prestations pleinement ex\u00e9cut\u00e9es avant la fin du d\u00e9lai de quatorze (14) jours, d\u00e8s lors que l&rsquo;ex\u00e9cution a commenc\u00e9 sur demande expresse du client et que celui-ci a express\u00e9ment reconnu qu&rsquo;il perdrait son droit de r\u00e9tractation.<\/p><h2 dir=\"ltr\">10. Annulation et report<\/h2><p dir=\"ltr\">Les cours individuels peuvent \u00eatre annul\u00e9s ou report\u00e9s jusqu&rsquo;\u00e0 24 heures avant l&rsquo;heure pr\u00e9vue du cours. Ce d\u00e9lai est calcul\u00e9 hors week-end et jours f\u00e9ri\u00e9s. Dans ce cas, un nouveau cr\u00e9neau est propos\u00e9.<\/p><p dir=\"ltr\">Toute annulation tardive ou absence entra\u00eene la perte de la s\u00e9ance.<\/p><p dir=\"ltr\">En raison de leur fonctionnement collectif, les cours et ateliers en groupe ne peuvent pas \u00eatre report\u00e9s individuellement en cas d&rsquo;absence d&rsquo;un participant.<\/p><p dir=\"ltr\">En cas d&#8217;emp\u00eachement exceptionnel, une solution pourra \u00eatre envisag\u00e9e avec bienveillance.<\/p><p dir=\"ltr\">En cas d&rsquo;annulation de la part de FLEarners, un report est propos\u00e9 ; \u00e0 d\u00e9faut de report possible, la s\u00e9ance concern\u00e9e est rembours\u00e9e.<\/p><p dir=\"ltr\">FLEarners ne pourra \u00eatre tenue responsable d&rsquo;un retard ou d&rsquo;une impossibilit\u00e9 d&rsquo;assurer une prestation en cas d&rsquo;\u00e9v\u00e9nement ind\u00e9pendant de sa volont\u00e9 (probl\u00e8me technique majeur, maladie, \u00e9v\u00e9nement exceptionnel).<\/p><h2 dir=\"ltr\">11. Forfaits et inscriptions par bloc<\/h2><p dir=\"ltr\"><strong>Forfaits.<\/strong> Les forfaits permettent de s&rsquo;inscrire dans une progression r\u00e9guli\u00e8re. Ils sont valables sur une dur\u00e9e d\u00e9finie lors de la r\u00e9servation. Les s\u00e9ances non utilis\u00e9es dans ce d\u00e9lai ne pourront pas \u00eatre rembours\u00e9es, sauf cas de force majeure ou situation exceptionnelle laiss\u00e9e \u00e0 l&rsquo;appr\u00e9ciation de FLEarners.<\/p><p dir=\"ltr\"><strong>Inscriptions par bloc.<\/strong> Certains cours collectifs sont propos\u00e9s sous forme de blocs th\u00e9matiques comprenant un nombre d\u00e9fini de s\u00e9ances, aux dates communiqu\u00e9es avant la r\u00e9servation. L&rsquo;inscription porte sur l&rsquo;int\u00e9gralit\u00e9 du bloc et le tarif est indivisible : l&rsquo;absence \u00e0 une ou plusieurs s\u00e9ances ne donne lieu ni \u00e0 remboursement ni \u00e0 r\u00e9duction, sous r\u00e9serve des dispositions de l&rsquo;article 9 relatives au droit de r\u00e9tractation.<\/p><p dir=\"ltr\"><strong>Nombre de participants.<\/strong> Les cours collectifs et ateliers sont organis\u00e9s \u00e0 partir d&rsquo;un nombre minimum de participants, pr\u00e9cis\u00e9 avant la r\u00e9servation. Si ce nombre n&rsquo;est pas atteint, FLEarners peut reporter la session ou l&rsquo;annuler ; dans ce dernier cas, le client est int\u00e9gralement rembours\u00e9.<\/p><h2 dir=\"ltr\">12. D\u00e9roulement des cours<\/h2><p dir=\"ltr\">Les apprenants s&rsquo;engagent \u00e0 \u00eatre pr\u00e9sents \u00e0 l&rsquo;heure pr\u00e9vue et \u00e0 disposer d&rsquo;un mat\u00e9riel adapt\u00e9 (connexion internet, micro, etc.).<\/p><p dir=\"ltr\">FLEarners met tout en \u0153uvre pour offrir un cadre d&rsquo;apprentissage structur\u00e9, agr\u00e9able et progressif.<\/p><p dir=\"ltr\">FLEarners ne peut \u00eatre tenue responsable des probl\u00e8mes techniques li\u00e9s au mat\u00e9riel ou \u00e0 la connexion de l&rsquo;apprenant.<\/p><h2 dir=\"ltr\">13. Outils et plateformes<\/h2><p dir=\"ltr\">Certains outils ou plateformes externes peuvent \u00eatre utilis\u00e9s dans le cadre des cours.<\/p><p dir=\"ltr\">L&rsquo;apprenant est responsable de la cr\u00e9ation et de l&rsquo;utilisation de ses comptes sur ces plateformes.<\/p><h2 dir=\"ltr\">14. Propri\u00e9t\u00e9 intellectuelle<\/h2><p dir=\"ltr\">Les supports p\u00e9dagogiques, documents, activit\u00e9s et ressources cr\u00e9\u00e9s par FLEarners restent la propri\u00e9t\u00e9 de FLEarners.<\/p><p dir=\"ltr\">Ils sont fournis uniquement dans le cadre de l&rsquo;apprentissage personnel de l&rsquo;apprenant et ne peuvent \u00eatre copi\u00e9s, diffus\u00e9s, revendus ou partag\u00e9s sans autorisation pr\u00e9alable.<\/p><h2 dir=\"ltr\">15. Enregistrement des s\u00e9ances<\/h2><p dir=\"ltr\">Certaines s\u00e9ances peuvent \u00eatre enregistr\u00e9es \u00e0 des fins p\u00e9dagogiques.<\/p><p dir=\"ltr\">Aucun enregistrement ne sera r\u00e9alis\u00e9 sans l&rsquo;accord pr\u00e9alable des participants.<\/p><p dir=\"ltr\">Les enregistrements, le cas \u00e9ch\u00e9ant, sont destin\u00e9s \u00e0 un usage strictement personnel et p\u00e9dagogique.<\/p><h2 dir=\"ltr\">16. Engagement et responsabilit\u00e9<\/h2><p dir=\"ltr\">FLEarners s&rsquo;engage \u00e0 accompagner chaque apprenant avec s\u00e9rieux, bienveillance et professionnalisme.<\/p><p dir=\"ltr\">Les progr\u00e8s d\u00e9pendent \u00e9galement de l&rsquo;implication, de la r\u00e9gularit\u00e9 et du travail personnel de l&rsquo;apprenant. Aucune obligation de r\u00e9sultat, notamment en termes de niveau atteint ou de r\u00e9ussite \u00e0 un examen, ne saurait \u00eatre mise \u00e0 la charge de FLEarners.<\/p><h2 dir=\"ltr\">17. Cadre et respect des conditions<\/h2><p dir=\"ltr\">FLEarners se r\u00e9serve le droit de refuser ou d&rsquo;interrompre une prestation en cas de comportement inappropri\u00e9, de non-respect du cadre des cours ou des pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente.<\/p><p dir=\"ltr\">En cas d&rsquo;interruption de ce fait, les s\u00e9ances non r\u00e9alis\u00e9es sont rembours\u00e9es au prorata, sauf faute grave du client.<\/p><h2 dir=\"ltr\">18. Donn\u00e9es personnelles<\/h2><p dir=\"ltr\">Les donn\u00e9es personnelles sont trait\u00e9es conform\u00e9ment \u00e0 la politique de confidentialit\u00e9 disponible sur le site.<\/p><p dir=\"ltr\">Le client dispose d&rsquo;un droit d&rsquo;acc\u00e8s, de rectification, d&rsquo;effacement, de limitation et d&rsquo;opposition, qu&rsquo;il peut exercer en \u00e9crivant \u00e0 <a href=\"mailto:contact@flearners.com\">contact@flearners.com<\/a>.<\/p><h2 dir=\"ltr\">19. R\u00e9clamations, m\u00e9diation et litiges<\/h2><p dir=\"ltr\"><strong>R\u00e9clamation pr\u00e9alable.<\/strong> En cas de difficult\u00e9, le client est invit\u00e9 \u00e0 contacter FLEarners \u00e0 <a href=\"mailto:contact@flearners.com\">contact@flearners.com<\/a> afin de rechercher une solution amiable.<\/p><p dir=\"ltr\"><strong>M\u00e9diation de la consommation.<\/strong> Conform\u00e9ment \u00e0 l&rsquo;article L612-1 du code de la consommation, si le d\u00e9saccord persiste, le client consommateur peut recourir gratuitement au service du m\u00e9diateur de la consommation dont rel\u00e8ve FLEarners :<\/p><p dir=\"ltr\">[NOM DU M\u00c9DIATEUR] \u2014 [adresse postale] \u2014 [site internet du m\u00e9diateur]<\/p><p dir=\"ltr\">Le recours \u00e0 la m\u00e9diation est ouvert dans un d\u00e9lai maximal d&rsquo;un an \u00e0 compter de la r\u00e9clamation \u00e9crite adress\u00e9e au professionnel.<\/p><p dir=\"ltr\"><strong>Droit applicable et juridiction comp\u00e9tente.<\/strong> Les pr\u00e9sentes conditions sont soumises au droit fran\u00e7ais. \u00c0 d\u00e9faut de solution amiable, le litige peut \u00eatre port\u00e9 devant la juridiction comp\u00e9tente selon les r\u00e8gles de droit commun. Le client consommateur peut notamment saisir, \u00e0 son choix, la juridiction du lieu o\u00f9 il demeurait au moment de la conclusion du contrat ou celle du lieu de survenance du fait dommageable.<\/p><h2 dir=\"ltr\">Annexe \u2014 Formulaire type de r\u00e9tractation<\/h2><p dir=\"ltr\"><em>(Veuillez compl\u00e9ter et renvoyer ce formulaire uniquement si vous souhaitez vous r\u00e9tracter du contrat.)<\/em><\/p><p dir=\"ltr\">\u00c0 l&rsquo;attention de Juliette Math\u00e9 EI, exer\u00e7ant sous le nom commercial FLEarners \u2014 [adresse postale] \u2014 <a href=\"mailto:contact@flearners.com\">contact@flearners.com<\/a> :<\/p><p dir=\"ltr\">Je vous notifie par la pr\u00e9sente ma r\u00e9tractation du contrat portant sur la prestation de services ci-dessous :<\/p><ul dir=\"ltr\"><li>Prestation command\u00e9e : \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/li><li>Command\u00e9e le : \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/li><li>Nom du client : \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/li><li>Adresse du client : \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/li><li>Signature du client (uniquement en cas de notification sur papier) : \u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/li><li>Date : \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-200881472\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-200881472\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\"elementor-element elementor-element-abc16bb e-con-full e-flex e-con e-child\" data-id=\"abc16bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b5c2993 e-flex e-con-boxed e-con e-child\" data-id=\"b5c2993\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac5b183 elementor-widget elementor-widget-text-editor\" data-id=\"ac5b183\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 dir=\"ltr\">\ud83c\uddec\ud83c\udde7 ENGLISH VERSION<\/h1><p dir=\"ltr\"><strong>Last updated: [09\/09\/2026]<\/strong><\/p><h2 dir=\"ltr\">1. Details of the provider<\/h2><p dir=\"ltr\">These Terms and Conditions of Sale govern the services offered by:<\/p><p dir=\"ltr\">Juliette Math\u00e9 EI, registered sole trader (micro-entrepreneur), trading as FLEarners SIRET: 10449757300014 Contact: <a href=\"mailto:contact@flearners.com\">contact@flearners.com<\/a> Website: flearners.com<\/p><p dir=\"ltr\">The registered address of the business appears in the <a href=\"https:\/\/flearners.com\/fr_fr\/mentions-legales\/\">legal notice<\/a> on the website.<\/p><p dir=\"ltr\">FLEarners offers French as a Foreign Language (FLE) tuition, with a supportive, step-by-step approach centred on each learner&rsquo;s needs.<\/p><h2 dir=\"ltr\">2. Scope and acceptance<\/h2><p dir=\"ltr\">These terms apply to all services offered by FLEarners, whatever booking or payment channel is used.<\/p><p dir=\"ltr\">Any booking implies full acceptance of these terms, which the client accepts at the time of purchase.<\/p><p dir=\"ltr\">FLEarners may amend these terms at any time. The applicable terms are those in force on the date of the order.<\/p><h2 dir=\"ltr\">3. Services offered<\/h2><p dir=\"ltr\">The services offered include:<\/p><ul dir=\"ltr\"><li>personalised one-to-one lessons,<\/li><li>packs of several sessions,<\/li><li>small-group conversation classes,<\/li><li>themed cycles organised in blocks of several sessions,<\/li><li>language, cultural or creative workshops,<\/li><li>mixed formats combining written or audio exchanges with video sessions.<\/li><\/ul><p dir=\"ltr\">Services are delivered remotely by video call. Some workshops may also be offered in person; the location and arrangements are then specified at the time of booking.<\/p><h2 dir=\"ltr\">4. Enquiries and booking<\/h2><p dir=\"ltr\">Enquiries can be made through the website, a form, or an initial conversation (call or video call).<\/p><p dir=\"ltr\">An introductory conversation may be offered in order to better understand the learner&rsquo;s needs, level and goals. A tailored proposal may be made where appropriate.<\/p><p dir=\"ltr\">A booking is confirmed once the proposal has been accepted and payment received.<\/p><h2 dir=\"ltr\">5. What the services include<\/h2><p dir=\"ltr\">Lessons offered by FLEarners are based on support adapted to the learner&rsquo;s level and goals.<\/p><p dir=\"ltr\">Depending on the format chosen, services may include:<\/p><ul dir=\"ltr\"><li>teaching materials (documents, activities, resources),<\/li><li>independent activities where relevant,<\/li><li>feedback and corrections depending on the lesson format,<\/li><li>pedagogical follow-up designed to support steady progress.<\/li><\/ul><p dir=\"ltr\">Content and level of support vary according to the type of lesson chosen and are specified in advance.<\/p><p dir=\"ltr\">Trial sessions and one-off lessons may not include follow-up or specific materials.<\/p><h2 dir=\"ltr\">6. Additional pedagogical option<\/h2><p dir=\"ltr\">In some cases, enhanced support may be offered, in particular in a flipped-classroom format.<\/p><p dir=\"ltr\">This format includes independent work ahead of sessions (listening, reading, exercises), together with more in-depth pedagogical follow-up.<\/p><p dir=\"ltr\">It is only set up on proposal and with the learner&rsquo;s agreement.<\/p><p dir=\"ltr\">Because of the additional work involved (preparation, follow-up, corrections), this type of support may be subject to specific pricing, specified in advance.<\/p><h2 dir=\"ltr\">7. Prices<\/h2><p dir=\"ltr\">Prices are stated in euros (\u20ac) and are specified on the website or in the proposal.<\/p><p dir=\"ltr\">VAT not applicable, Article 293 B of the French General Tax Code.<\/p><p dir=\"ltr\">Prices may change at any time, with no effect on services already booked or paid for.<\/p><h2 dir=\"ltr\">8. Payment<\/h2><p dir=\"ltr\">Payment is required before services are delivered.<\/p><p dir=\"ltr\">Payment may be made by card through a secure payment provider, by bank transfer, or by any other means offered at the time of booking. The client&rsquo;s card details are never stored by FLEarners.<\/p><p dir=\"ltr\">A booking is effective upon receipt of payment.<\/p><p dir=\"ltr\">An invoice is provided to the client in accordance with legal requirements.<\/p><h2 dir=\"ltr\">9. Right of withdrawal<\/h2><p dir=\"ltr\">In accordance with Articles L221-18 et seq. of the French Consumer Code, a consumer client has fourteen (14) days from the conclusion of the contract to exercise their right of withdrawal, without giving any reason and without incurring any penalty.<\/p><p dir=\"ltr\"><strong>How to exercise this right.<\/strong> The client must notify their decision by means of an unambiguous statement, by email to <a href=\"mailto:contact@flearners.com\">contact@flearners.com<\/a>, or by using the model withdrawal form appended to these terms. Reimbursement is made no later than fourteen (14) days from receipt of the request, using the same means of payment as the original transaction, unless the client agrees otherwise.<\/p><p dir=\"ltr\"><strong>Performance before the end of the withdrawal period.<\/strong> If the client wishes the service to begin before the fourteen (14) day period has expired, they must expressly request it and expressly acknowledge that they will lose their right of withdrawal once the service has been fully performed. This request and acknowledgement are collected at the time of purchase.<\/p><p dir=\"ltr\"><strong>Withdrawal while the service is under way.<\/strong> Where the client withdraws after having requested early performance, they remain liable for the amount corresponding to the sessions already delivered at the date of withdrawal, calculated in proportion to the total agreed price. The balance corresponding to sessions not yet delivered is refunded within the fourteen (14) day period referred to above.<\/p><p dir=\"ltr\"><strong>Fully performed services.<\/strong> In accordance with Article L221-28 1\u00b0 of the French Consumer Code, the right of withdrawal can no longer be exercised for services fully performed before the end of the fourteen (14) day period, where performance began at the client&rsquo;s express request and the client expressly acknowledged that they would lose that right.<\/p><h2 dir=\"ltr\">10. Cancellation and rescheduling<\/h2><p dir=\"ltr\">One-to-one lessons may be cancelled or rescheduled up to 24 hours before the scheduled start time. This period excludes weekends and public holidays. A new slot is then offered.<\/p><p dir=\"ltr\">Late cancellation or non-attendance results in the loss of the session.<\/p><p dir=\"ltr\">Because of the way group sessions work, group lessons and workshops cannot be rescheduled individually if a participant is absent.<\/p><p dir=\"ltr\">In case of exceptional circumstances, a solution will be considered in good faith.<\/p><p dir=\"ltr\">If FLEarners cancels, a rescheduled slot is offered; where rescheduling is not possible, the session concerned is refunded.<\/p><p dir=\"ltr\">FLEarners cannot be held liable for a delay or an inability to deliver a service due to events beyond its control (major technical failure, illness, exceptional circumstances).<\/p><h2 dir=\"ltr\">11. Packs and block enrolment<\/h2><p dir=\"ltr\"><strong>Packs.<\/strong> Packs allow the learner to commit to steady progress. They are valid for a period defined at the time of booking. Sessions not used within that period cannot be refunded, except in cases of force majeure or exceptional circumstances at FLEarners&rsquo; discretion.<\/p><p dir=\"ltr\"><strong>Block enrolment.<\/strong> Some group courses are offered as themed blocks comprising a set number of sessions, on dates communicated before booking. Enrolment covers the whole block and the price is indivisible: absence from one or more sessions gives rise to neither refund nor reduction, subject to the provisions of Article 9 on the right of withdrawal.<\/p><p dir=\"ltr\"><strong>Minimum numbers.<\/strong> Group lessons and workshops run from a minimum number of participants, specified before booking. If that number is not reached, FLEarners may postpone or cancel the session; in the latter case, the client is refunded in full.<\/p><h2 dir=\"ltr\">12. How lessons run<\/h2><p dir=\"ltr\">Learners undertake to be present at the scheduled time and to have suitable equipment (internet connection, microphone, etc.).<\/p><p dir=\"ltr\">FLEarners does everything possible to provide a structured, enjoyable and progressive learning environment.<\/p><p dir=\"ltr\">FLEarners cannot be held liable for technical problems relating to the learner&rsquo;s equipment or connection.<\/p><h2 dir=\"ltr\">13. Tools and platforms<\/h2><p dir=\"ltr\">Certain external tools or platforms may be used as part of the lessons.<\/p><p dir=\"ltr\">The learner is responsible for creating and using their own accounts on these platforms.<\/p><h2 dir=\"ltr\">14. Intellectual property<\/h2><p dir=\"ltr\">Teaching materials, documents, activities and resources created by FLEarners remain the property of FLEarners.<\/p><p dir=\"ltr\">They are provided solely for the learner&rsquo;s personal study and may not be copied, distributed, resold or shared without prior authorisation.<\/p><h2 dir=\"ltr\">15. Recording of sessions<\/h2><p dir=\"ltr\">Some sessions may be recorded for teaching purposes.<\/p><p dir=\"ltr\">No recording will be made without the participants&rsquo; prior agreement.<\/p><p dir=\"ltr\">Any such recordings are intended for strictly personal and educational use.<\/p><h2 dir=\"ltr\">16. Commitment and responsibility<\/h2><p dir=\"ltr\">FLEarners undertakes to support each learner with care, professionalism and good faith.<\/p><p dir=\"ltr\">Progress also depends on the learner&rsquo;s involvement, regularity and personal work. FLEarners is under no obligation as to results, in particular regarding the level reached or success in any examination.<\/p><h2 dir=\"ltr\">17. Conduct and compliance with these terms<\/h2><p dir=\"ltr\">FLEarners reserves the right to refuse or to discontinue a service in the event of inappropriate behaviour, or failure to respect the framework of the lessons or these terms.<\/p><p dir=\"ltr\">Where a service is discontinued on those grounds, sessions not yet delivered are refunded on a pro-rata basis, except in the event of serious misconduct by the client.<\/p><h2 dir=\"ltr\">18. Personal data<\/h2><p dir=\"ltr\">Personal data is processed in accordance with the privacy policy available on the website.<\/p><p dir=\"ltr\">The client has the right to access, rectify, erase, restrict and object to the processing of their data, which they may exercise by writing to <a href=\"mailto:contact@flearners.com\">contact@flearners.com<\/a>.<\/p><h2 dir=\"ltr\">19. Complaints, mediation and disputes<\/h2><p dir=\"ltr\"><strong>Prior complaint.<\/strong> In the event of any difficulty, the client is invited to contact FLEarners at <a href=\"mailto:contact@flearners.com\">contact@flearners.com<\/a> in order to seek an amicable solution.<\/p><p dir=\"ltr\"><strong>Consumer mediation.<\/strong> In accordance with Article L612-1 of the French Consumer Code, if the disagreement persists, a consumer client may use, free of charge, the consumer mediation service to which FLEarners subscribes:<\/p><p dir=\"ltr\">[NOM DU M\u00c9DIATEUR] \u2014 [adresse postale] \u2014 [site internet du m\u00e9diateur]<\/p><p dir=\"ltr\">Mediation may be requested within a maximum period of one year from the written complaint sent to the professional.<\/p><p dir=\"ltr\"><strong>Governing law and jurisdiction.<\/strong> These terms are governed by French law. Failing an amicable solution, the dispute may be brought before the competent court under the ordinary rules of jurisdiction. A consumer client may in particular choose to bring proceedings before the court of the place where they were domiciled at the time the contract was concluded, or the court of the place where the harmful event occurred.<\/p><p dir=\"ltr\"><em>These terms were originally drawn up in French. In the event of any discrepancy between the French and English versions, the French version prevails.<\/em><\/p><h2 dir=\"ltr\">Appendix \u2014 Model withdrawal form<\/h2><p dir=\"ltr\"><em>(Please complete and return this form only if you wish to withdraw from the contract.)<\/em><\/p><p dir=\"ltr\">To Juliette Math\u00e9 EI, trading as FLEarners (address: see the legal notice on flearners.com) \u2014 <a href=\"mailto:contact@flearners.com\">contact@flearners.com<\/a>:<\/p><p dir=\"ltr\">I hereby give notice that I withdraw from my contract for the supply of the following service:<\/p><ul dir=\"ltr\"><li>Service ordered: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/li><li>Ordered on: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/li><li>Name of client: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/li><li>Address of client: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/li><li>Signature of client (only if this form is notified on paper): \u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/li><li>Date: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4aaa9bf e-flex e-con-boxed e-con e-parent\" data-id=\"4aaa9bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0e2e1b e-flex e-con-boxed e-con e-parent\" data-id=\"b0e2e1b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4ff9f6 elementor-widget elementor-widget-spacer\" data-id=\"a4ff9f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>",
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